Terms of Service

Last updated: 10 November 2026

1. Introduction and Acceptance

Welcome to Cozy Wing.

These Terms of Service ("Terms") govern your access to and use of our website, https://cozywing.com (the "Website"), and purchases made through our online store.

Throughout these Terms, "we", "us" and "our" refer to Cozy Wing, and "you" and "your" refer to customers and other Website visitors.

By using our Website or placing an order, you agree to these Terms and our applicable policies, including our:

Privacy Policy
Shipping Policy
Refund & Returns Policy
Cookie Policy
Payment Policy, where available

Please read these Terms carefully before purchasing.

If you do not agree with these Terms, please discontinue using our Website.

Nothing in these Terms excludes or restricts consumer rights that cannot lawfully be excluded.

2. Definitions

For the purposes of these Terms:

Website: The online store accessible at https://cozywing.com.

Products: Physical goods offered for sale through our Website.

Customer: An individual purchasing or intending to purchase products from Cozy Wing.

Order: A request to purchase products submitted through our checkout.

Contract: The legally binding agreement between Cozy Wing and the customer for the purchase of products.

Business Day: Monday through Friday, excluding applicable public holidays.

Shipping Carrier: A third-party company responsible for transporting and delivering orders.

3. Company Information and Contact

The Website is operated under the trading name Cozy Wing.

Store Name: Cozy Wing

Website: https://cozywing.com

Registered Business Name: [Your registered business name]

Registered Business Address: [Your registered business address]

Business Registration Number: [Your registration number, if applicable]

VAT Number: [Your VAT number, if applicable]

Customer Support Email: [Your customer service email]

Phone: [Your business phone number, if applicable]

For enquiries relating to orders, products, shipping or refunds, please contact our customer support team.

4. Eligibility and Website Use

4.1 Eligibility

By placing an order, you confirm that you are legally capable of entering into a binding purchase contract.

Customers under the age of 18 must have the permission of a parent or legal guardian where required by applicable law.

You agree to provide accurate and complete information when placing an order.

4.2 Customer Accounts

If you create an account, you are responsible for maintaining the confidentiality of your login credentials.

You must notify us promptly if you believe that your account has been accessed without authorisation.

We may restrict or suspend accounts involved in fraudulent activity or serious violations of these Terms, subject to applicable law.

4.3 Prohibited Activities

You agree not to:

Use the Website for unlawful or fraudulent activities.
Attempt to gain unauthorised access to our systems.
Upload viruses, malware or harmful software.
Interfere with Website security or functionality.
Provide false or misleading information.
Use stolen or unauthorised payment methods.
Impersonate another person or organisation.
Copy or commercially exploit Website content without permission.
Use automated systems to disrupt Website operations.

4.4 Website Availability

We aim to maintain a functional and accessible online store.

However, temporary interruptions may occur because of maintenance, technical issues or circumstances beyond our control.

We may modify, suspend or restrict Website functionality when reasonably necessary.

5. Products and Product Information

5.1 Product Descriptions

At Cozy Wing, we aim to provide clear and accurate product descriptions.

Product information may include:

Product features.
Available colours and sizes.
Materials and specifications.
Measurements and dimensions.
Usage instructions.
Product images.

Actual colours may vary slightly depending on your screen settings.

Minor differences in packaging or appearance may occur, provided the product remains consistent with its contractual description and your statutory rights.

5.2 Product Availability

All products are subject to availability.

We reserve the right to discontinue products, change available quantities or update product listings.

If a purchased product becomes unavailable before your order is accepted, we will inform you and arrange a refund of any payment collected.

5.3 Product Suitability

Customers should review product specifications and usage instructions before purchasing.

If you have questions about a product, please contact us before placing your order.

6. Orders and Contract Formation

6.1 Placing an Order

To place an order, select your preferred products, add them to your shopping cart and proceed to checkout.

Before submitting your order, please review:

Selected products.
Product quantities.
Shipping information.
Billing information.
Payment method.
Total purchase amount.

6.2 Order Confirmation

After submitting an order, you will normally receive an email confirming that we have received your purchase request.

The confirmation email includes relevant order information.

Unless expressly stated otherwise, receipt of an order does not constitute final acceptance.

6.3 Order Acceptance

A purchase contract is formed when we confirm acceptance of your order, normally by issuing a shipping confirmation.

We may decline an order before acceptance where there is a legitimate reason, including product unavailability, failed payment authorisation or suspected fraud.

If payment has already been collected for an order we cannot accept, we will issue a full refund.

6.4 Order Changes

If you need to change or cancel an order, please contact our customer support team as quickly as possible.

Once an order has been dispatched, changes may no longer be possible.

Your applicable cancellation and return rights remain unaffected.

7. Prices and Payments

7.1 Product Prices

Product prices are displayed on our Website in the currency shown at checkout.

Where applicable, taxes are included or clearly displayed in accordance with legal requirements.

7.2 Shipping Charges

Shipping costs, if applicable, will be displayed before you confirm your purchase.

Please review our Shipping Policy for further information.

7.3 Price Changes

We may update product prices from time to time.

Price changes will not affect orders that have already been accepted.

7.4 Pricing Errors

Despite reasonable efforts, incorrect prices may occasionally appear.

If we identify a significant pricing error before accepting an order, we may contact you to confirm whether you wish to proceed at the correct price.

If your order cannot be accepted, any payment already collected will be refunded.

7.5 Payment Methods

Available payment methods are displayed during checkout.

Payments may be processed by independent payment providers.

We do not directly store complete payment card numbers or card security codes.

Payment transactions are subject to the security procedures of the relevant providers.

8. Shipping and Delivery

Cozy Wing aims to process and dispatch orders efficiently.

Shipping destinations, available delivery methods, costs and estimated delivery periods are explained in our Shipping Policy and checkout.

Delivery times are estimates unless a specific delivery date is expressly agreed.

Customers are responsible for entering accurate shipping information.

If you discover an address error, please contact us immediately.

We will make reasonable efforts to correct it before dispatch.

Products remain at our risk until delivered to you or a person authorised by you, except where applicable law provides otherwise.

If delivery is delayed or unsuccessful, you retain your statutory consumer rights.

For more information, visit:

https://cozywing.com

9. Order Cancellation and Returns

We understand that customers may occasionally change their minds.

Where applicable, customers may cancel eligible online purchases within 14 calendar days after receiving their order.

To exercise your cancellation right, you must clearly notify us within the applicable cancellation period.

Returned products must normally be sent within 14 days after notifying us.

Certain products may be excluded from change-of-mind cancellation rights under applicable law.

These may include personalised goods and certain sealed hygiene products after opening.

For change-of-mind returns, customers may be responsible for direct return shipping costs where legally permitted and properly disclosed.

Please contact customer support before sending a product back to obtain the appropriate return instructions.

Our full return procedures are explained in our Refund & Returns Policy.

Nothing in this section affects your rights concerning faulty, damaged or incorrect products.

10. Consumer Rights and Faulty Products

Cozy Wing is committed to supplying products that meet applicable consumer protection requirements.

Products must conform to their contractual description and applicable quality and safety standards.

If a product is faulty, damaged, incorrect or otherwise fails to meet legal requirements, customers may be entitled to appropriate remedies.

Depending on applicable law, these may include:

Repair.
Replacement.
Price reduction.
Full or partial refund.
Cancellation of the purchase contract.

For customers covered by the UK Consumer Rights Act 2015, a short-term right to reject faulty goods generally applies during the first 30 days.

Additional repair, replacement and refund rights may apply after that period.

Customers covered by European Union consumer protection law may have additional or different mandatory rights.

Contact our support team if you believe a product is defective.

Please include your order number and a description of the issue.

11. Product Safety and Responsible Use

Customers are responsible for following product instructions, safety warnings and recommended usage guidelines.

Products should only be used for their intended purposes.

Where relevant:

Electrical products should be used with compatible power sources.
Battery-powered products should be handled according to safety instructions.
Sharp items should be kept away from children.
Small components should be kept away from young children and pets.
Products should not be modified in unsafe ways.
Damaged electrical products should not be used.

If you believe a product presents a safety risk, stop using it and contact Cozy Wing.

We will review safety concerns and take appropriate action under applicable product safety laws.

12. Environmental Responsibility and Recycling

Cozy Wing encourages customers to dispose of products and packaging responsibly.

Where recycling facilities are available, please separate recyclable packaging materials.

Electrical and electronic equipment should be disposed of according to local recycling requirements.

Batteries must not be discarded in general household waste where local regulations prohibit this.

Customers should use designated collection points or authorised recycling facilities.

13. Intellectual Property Rights

The Cozy Wing name, brand identity and original Website materials are protected by applicable intellectual property laws.

This may include:

Logos and brand designs.
Original product photography.
Website graphics.
Written descriptions.
Website layout.
Marketing materials.
Original illustrations and other creative content.

Some content may be owned by third-party licensors or suppliers and used with permission.

You may browse the Website and use its content for personal, non-commercial purposes.

You may not reproduce, distribute or commercially exploit protected content without permission from the relevant rights holder.

All rights not expressly granted are reserved.

14. Customer Reviews and Submitted Content

Customers may have the opportunity to submit product reviews, comments, photographs or other feedback.

By submitting content, you confirm that:

Your review reflects a genuine experience.
Your statements are accurate to the best of your knowledge.
Your content is lawful.
You have permission to share any included materials.
Your content does not infringe third-party rights.

You grant Cozy Wing a non-exclusive, royalty-free licence to display and reproduce content you voluntarily submit for publication, subject to applicable privacy and intellectual property laws.

We may moderate or remove reviews containing unlawful content, spam, threats or misleading information.

We do not knowingly publish fabricated customer reviews.

15. Limitation of Liability

15.1 Statutory Rights

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

This includes liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence and mandatory consumer protection obligations.

15.2 Foreseeable Loss

Where we breach our legal obligations, we are responsible for losses that are a foreseeable consequence of that breach, subject to applicable law.

15.3 Business Use

Our products are generally intended for personal and household use unless otherwise specified.

To the extent permitted by law, Cozy Wing is not responsible for business-related losses arising from purchases made for commercial use.

15.4 Website Availability

We take reasonable steps to maintain Website security and functionality.

However, internet services can experience interruptions or technical issues.

Nothing in these Terms excludes liability for a failure to exercise reasonable care where liability cannot lawfully be excluded.

16. Events Beyond Our Reasonable Control

Occasionally, circumstances beyond our reasonable control may interfere with Website operations, order processing or delivery.

Examples include:

Severe weather.
Natural disasters.
Transportation disruptions.
Industrial disputes.
Government restrictions.
Public health emergencies.
Cybersecurity incidents.
Major power or telecommunications failures.

If such an event affects your order, we will make reasonable efforts to minimise disruption and communicate relevant information.

Your statutory rights concerning delivery, cancellation and refunds remain unaffected.

17. Privacy and Personal Information

Your privacy is important to Cozy Wing.

We process personal information in accordance with applicable data protection legislation.

Personal data may be collected when you:

Visit our Website.
Create a customer account.
Place an order.
Subscribe to marketing communications.
Contact customer support.

Please review our Privacy Policy for information about how personal data is collected, processed, stored and shared.

Our Cookie Policy explains how cookies and similar technologies are used.

Where consent is required for non-essential cookies, we will seek it through the appropriate mechanism.

18. Third-Party Websites and Services

Our Website may contain links to third-party services, including:

Payment providers.
Shipping and tracking platforms.
Social media websites.
External information resources.

These services operate independently and may have their own terms and privacy policies.

Cozy Wing does not control third-party websites and is not responsible for their independent content or practices, except where applicable law provides otherwise.

We encourage you to review the applicable policies before using external services.

19. Changes to These Terms

Cozy Wing may update these Terms periodically.

Changes may reflect:

Legal or regulatory developments.
Updates to our Website.
Changes to operational procedures.
New products or services.
Security or technical improvements.

The updated version will be published on our Website with a revised date.

Terms applicable to an accepted order will generally remain those in effect when the purchase contract was formed, unless a change is required by law or otherwise lawfully agreed.

We recommend reviewing this page periodically.

20. General Provisions

20.1 Entire Agreement

These Terms and the applicable policies referred to in them form part of the agreement governing purchases through our Website.

20.2 Severability

If any provision is determined to be unlawful or unenforceable, the remaining provisions will continue to apply where legally possible.

20.3 No Waiver

Failure to enforce a right immediately does not automatically mean that the right has been waived.

20.4 Assignment

We may transfer contractual rights or obligations where permitted by applicable law, provided your legal rights are not reduced.

20.5 Electronic Communications

By providing your email address during checkout, you agree that we may send transactional information electronically.

This includes order confirmations, shipping updates and customer service communications.

Marketing communications are subject to separate applicable consent and opt-out requirements.

20.6 Language

These Terms are provided in English.

Customer support and contractual communications may also be provided in English.

21. Complaints and Dispute Resolution

We want customers to have a positive experience with Cozy Wing.

If you have a complaint, please contact us using the customer support details below.

Email: [Your customer service email]

Subject: Customer Complaint

Please include:

Your order number, where applicable.
A description of the problem.
Any relevant supporting information.
Your preferred resolution.

We aim to acknowledge complaints promptly and provide a substantive response within 14 days.

We will review complaints fairly and seek an appropriate solution.

Where a dispute cannot be resolved directly, customers may pursue remedies available through relevant consumer protection organisations, alternative dispute resolution procedures or competent courts.

Nothing in these Terms restricts mandatory consumer rights.

22. Governing Law and Jurisdiction

These Terms are subject to the laws applicable to the business and the relevant purchase contract.

Governing Law: [Insert applicable governing law]

Business Country: [Insert country of business registration]

Where mandatory consumer protection laws apply in the customer's country of residence, these rights are not excluded by a contractual choice of law.

Any disputes will be handled by the courts or dispute resolution bodies having jurisdiction under applicable law.

Nothing in this section prevents consumers from exercising rights that cannot legally be waived.

23. Contact Us

If you have questions about these Terms of Service or require assistance with an order, please contact Cozy Wing.

Company Information