Shipping Policy
Last updated: 10 November 2026
1. Introduction
At Cozy Wing, we are committed to providing a smooth, reliable and transparent shopping experience.
This Shipping Policy explains how we process and deliver orders placed through our website, https://cozywing.com, including shipping destinations, processing times, estimated delivery times, shipping costs, tracking information and procedures for delayed or missing orders.
By placing an order with Cozy Wing, you acknowledge the shipping information provided at checkout and the terms described in this policy.
Nothing in this Shipping Policy limits your statutory consumer rights.
2. Shipping Overview
Below is an overview of our standard shipping arrangements.
| Shipping Information | Details |
|---|---|
| Shipping destination | United Kingdom |
| Order processing | 1–3 business days |
| Estimated shipping transit | 5–7 business days |
| Total estimated delivery | 6–10 business days |
| Shipping costs | Displayed at checkout |
| Order tracking | Provided after dispatch, when available |
| Multiple shipments | Possible at no additional shipping charge |
| Customs and import fees | Disclosed where applicable |
| Delayed orders | Contact us if your order has not arrived after 15 business days |
Delivery estimates are calculated from the date your order is placed, unless otherwise stated at checkout.
3. Shipping Destinations
Cozy Wing offers shipping to customers throughout the United Kingdom.
Some remote locations, islands or territories may require additional delivery time or may not be supported by all shipping carriers.
These locations may include:
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Northern Ireland
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Scottish Highlands and Islands
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Channel Islands
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Isle of Man
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Other remote delivery areas
Shipping availability is determined by the address entered during checkout.
If your delivery location is not supported, checkout may prevent the order from being completed.
Please ensure that your delivery address is correct before completing your purchase.
4. Order Processing
We aim to process orders within 1–3 business days after payment confirmation.
Business days are Monday through Friday, excluding weekends and applicable public holidays.
Orders placed during weekends, public holidays or outside regular processing hours will normally begin processing on the following business day.
Order processing includes:
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Payment confirmation.
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Verification of order information.
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Preparing products for shipment.
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Packaging and fulfilment.
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Arranging collection by the shipping carrier.
During promotional events, holidays or periods of unusually high demand, processing may take longer.
If a significant processing delay occurs, we will make reasonable efforts to inform you.
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available.
5. Estimated Delivery Times
At Cozy Wing, our estimated delivery timeframe is generally 6–10 business days.
This includes:
Order Processing: 1–3 business days
Shipping Transit: 5–7 business days
Total Estimated Delivery: 6–10 business days
Some products may be shipped through international fulfilment partners.
As a result, shipping times can vary depending on the product, destination, shipping carrier and customs procedures.
Please note that delivery estimates are not guaranteed arrival dates.
Actual delivery times may be affected by circumstances beyond our reasonable control.
The delivery information displayed on the product page or during checkout will take precedence where a specific delivery period is agreed.
If your order has not arrived after 15 business days, please contact our customer support team so we can investigate.
Under applicable UK consumer law, goods must generally be delivered within 30 calendar days unless another delivery period has been agreed. Your legal rights remain unaffected.
6. Shipping Costs
Shipping fees are calculated and displayed during checkout before your order is confirmed.
Where free standard shipping is available, it will be clearly indicated during the checkout process.
The shipping cost may depend on:
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Delivery destination.
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Available shipping methods.
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Product size or weight.
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Special delivery requirements.
The total cost of your order, including applicable shipping fees and taxes, will be displayed before payment.
We do not charge additional shipping fees simply because items from the same order are delivered in separate parcels.
Any additional charges required by applicable law will be communicated before purchase.
7. Multiple Shipments
Orders containing multiple products may occasionally be delivered in separate packages.
This can happen when items are stored at different fulfilment centres or dispatched by different shipping partners.
If your order is shipped in multiple packages:
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Products may arrive on different dates.
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Separate tracking numbers may be provided.
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Tracking information will be shared when available.
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No additional shipping fee will be charged beyond the amount agreed at checkout.
Receiving one package does not necessarily mean your entire order has been delivered.
Please review your shipping confirmation emails and tracking information before reporting a missing item.
8. Customs, Import Duties and Taxes
Some products sold by Cozy Wing may be dispatched from international fulfilment locations.
Depending on the destination and applicable customs regulations, import duties, taxes or other charges may apply.
Where required by law, any additional mandatory charges payable by the customer will be clearly disclosed before completing the purchase.
Applicable VAT will be included or displayed as required during checkout.
Customs inspections and clearance procedures may occasionally cause delivery delays.
If a shipping carrier requests an unexpected payment relating to customs or import charges, please contact our customer support team before making the payment.
We will review the situation and assist in resolving the issue.
9. Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email.
This email may include:
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Your order number.
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Shipping confirmation.
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Tracking number.
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Tracking link.
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Shipping carrier information.
You can use the tracking information provided to monitor the progress of your delivery.
Tracking information may take approximately 24–72 hours to become available after dispatch.
For international shipments, tracking updates may occasionally pause while the package is travelling between locations or undergoing customs clearance.
If your tracking information has not updated for more than 5 business days, please contact us for assistance.
We recommend checking your spam or junk folder if you have not received your shipping confirmation email.
10. Delivery to Your Address
Orders are delivered to the shipping address provided during checkout.
Depending on the shipping carrier and delivery location, your package may be:
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Delivered directly to your address.
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Handed to an authorised recipient.
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Delivered to a designated safe location.
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Left with a neighbour where permitted.
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Redirected to a nearby collection point.
Please follow the carrier's delivery instructions if a delivery attempt is unsuccessful.
If a package is not collected within the carrier's specified collection period, it may be returned to the sender.
If this occurs, please contact us so we can discuss the available options.
For security and delivery accuracy, please ensure that your email address, telephone number and shipping information are correct.
11. Incorrect or Incomplete Shipping Information
Customers are responsible for providing accurate delivery information when placing an order.
Please carefully verify:
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Full name.
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Street address and house number.
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Apartment or unit number, if applicable.
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Postal code.
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City and country.
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Contact details.
If you notice an error after placing your order, please contact Cozy Wing as soon as possible.
We will make reasonable efforts to correct the information before dispatch.
However, once an order has entered the shipping process, address modifications may no longer be possible.
If a delivery fails because of incorrect or incomplete information, we will review the circumstances and applicable consumer law before arranging redelivery or a refund.
Additional delivery costs may apply where legally permitted and where the failed delivery resulted from incorrect information provided by the customer.
12. Shipping Delays
At Cozy Wing, we aim to deliver orders within the estimated delivery timeframe.
However, delays may occasionally occur due to circumstances such as:
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Severe weather conditions.
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Customs inspections.
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Carrier disruptions.
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Public holidays.
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High seasonal shipping volumes.
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Transportation delays.
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Incorrect shipping details.
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Unexpected logistical disruptions.
If your order does not arrive within the agreed delivery period, please contact customer support with your order number.
We will investigate the shipment and provide relevant updates.
Your Rights Regarding Late Delivery
Your statutory consumer rights remain protected.
Depending on applicable law and the circumstances, you may have the right to request delivery within an additional reasonable period.
If delivery is still not completed within that period, you may be entitled to cancel the order and receive a refund.
In certain circumstances, such as where an agreed delivery date was essential, immediate cancellation may be permitted.
Where a refund is legally required following cancellation for non-delivery, we will process it within the applicable legal timeframe.
13. Lost or Missing Packages
If your package appears to be lost or has not arrived within the expected delivery period, please contact our customer support team.
Before reporting a missing package, we recommend:
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Checking the tracking information.
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Confirming your shipping address.
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Checking with household members or neighbours.
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Looking in designated safe delivery locations.
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Reviewing any delivery notifications from the carrier.
If tracking indicates that a package has been delivered but you cannot locate it, please contact us promptly.
Our support team will investigate with the relevant delivery provider.
If a package is confirmed lost before delivery to you or a person authorised by you, we will provide an appropriate resolution in accordance with applicable consumer law.
This may include arranging a replacement or issuing a refund.
Cozy Wing is committed to resolving legitimate delivery problems fairly and efficiently.
14. Damaged Packages or Incorrect Items
If your order arrives damaged, defective or contains an incorrect product, please contact us as soon as possible.
To help us investigate, we recommend providing:
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Your order number.
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A description of the problem.
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Photographs of the damaged or incorrect product.
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Photographs of the packaging, if relevant.
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A photograph of the shipping label, where possible.
We recommend contacting us within 7 days of delivery so we can investigate promptly.
This recommended reporting period does not limit your statutory consumer rights.
Depending on the circumstances, we may arrange a replacement, repair or refund in accordance with applicable consumer protection laws and our Refund & Returns Policy.
Please keep the original packaging until the issue has been reviewed, where reasonably possible.
15. Returns and Return Shipping
If you wish to return a product, please review our Refund & Returns Policy for information about eligibility, return procedures and refunds.
Before sending an item back, contact our customer support team to request the appropriate return instructions.
Please do not return products to an address without first confirming that it is an authorised return location.
Return shipping costs depend on the reason for the return and applicable consumer protection laws.
Where a product is faulty, incorrect or otherwise does not conform to the purchase contract, your statutory rights remain protected.
For further information, please refer to our Refund & Returns Policy available on cozywing.com.
16. Product Shipping Restrictions
Certain products may be subject to shipping restrictions or additional transportation requirements.
Examples may include products containing:
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Lithium batteries.
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Electrical components.
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Fragile materials.
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Other items subject to carrier safety regulations.
Some products may require special packaging, handling or shipping methods.
We comply with applicable shipping and carrier safety requirements.
If a product cannot be shipped to your selected destination, we will inform you and provide an appropriate resolution.
17. Events Outside Our Reasonable Control
Cozy Wing cannot prevent every event that may affect shipping and delivery.
Circumstances beyond our reasonable control may include:
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Natural disasters.
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Extreme weather.
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Strikes or industrial disputes.
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Government restrictions.
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Customs disruptions.
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Transportation interruptions.
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Public health emergencies.
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Major logistical failures.
When such circumstances occur, we will make reasonable efforts to minimise the disruption and keep affected customers informed.
Nothing in this section removes or limits your statutory rights concerning delayed, cancelled or undelivered orders.
18. Contact Us About Shipping
If you need assistance with shipping, delivery tracking, missing packages or order information, please contact our customer support team.
We are committed to helping customers resolve delivery concerns as efficiently as possible.
Company Information
Store Name: Cozy Wing
Website: https://cozywing.com
Customer Support Email: [Your customer service email]
Registered Business Name: [Your registered business name]
Business Registration Number: [Your registration number, if applicable]
VAT Number: [Your VAT number, if applicable]
Business Address: [Your registered business address]
Phone: [Your business phone number, if applicable]
When contacting customer support, please include your order number and a short description of your enquiry.
We will make reasonable efforts to respond as promptly as possible.
Thank you for choosing Cozy Wing.
Cozy Wing — Comfort, Quality & Care.