Privacy Policy

Last updated: 10 November 2026

1. Introduction

Your privacy matters to us. This Privacy Policy explains how Cozy Wing (“we”, “us”, “our”) collects, uses, shares and protects your personal data when you visit cozywing.com (the “Website”), place an order, create an account, subscribe to our newsletter or contact us.

We handle your personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) where applicable.

Please read this Privacy Policy carefully. It should be read together with our Cookie Policy, Terms of Service and Shipping Policy.

2. Who We Are

The Website is operated by:

Store Name: Cozy Wing
Website: https://cozywing.com
Email: [Your customer service email]
Registered Business Name: [Your registered business name]
Business Address: [Your registered business address]
Business Registration Number: [Your registration number, if applicable]
VAT Number: [Your VAT number, if applicable]

For questions about privacy or your personal data, please contact us using the email address above with the subject line "Data Protection".

3. The Personal Data We Collect

Personal data means information that identifies you or can be linked to you.

3.1 Information You Provide

We may collect:

• Identity and contact details: Your name, email address, telephone number, billing address and shipping address.

• Order information: Products purchased, order value, delivery details, returns, refunds and complaints.

• Account information: Account credentials and saved addresses if you create an account.

• Communications: Messages, emails and information you provide when contacting customer support.

• Marketing preferences: Newsletter subscriptions and communication preferences.

• Reviews and feedback: Product reviews, ratings and survey responses.

3.2 Payment Information

Payments are processed through secure third-party payment providers.

Depending on the payment methods available at checkout, these may include credit or debit cards, PayPal, Apple Pay, Google Pay or other payment services.

We do not directly store your complete payment card details or security codes.

We may receive limited transaction information, such as payment status, payment method and transaction reference, to process orders, refunds and disputes.

3.3 Information Collected Automatically

When you visit our Website, we and our service providers may collect:

• Your IP address and approximate geographical location.

• Device information, browser type and operating system.

• Pages visited and interactions with our Website.

• Referring websites and search information.

• Cookies and similar tracking technologies.

• Information about interactions with emails we send.

3.4 Information From Third Parties

We may receive information from:

• Payment processors and fraud prevention services.

• Shipping and delivery providers.

• Website analytics services.

• Advertising platforms, where permitted.

• Social media platforms when you interact with our accounts.

3.5 Sensitive Personal Information

We do not intentionally collect sensitive personal information such as health records, religious beliefs or biometric data.

Please avoid providing such information unless it is necessary for your enquiry.

4. How We Use Your Personal Data

We use your personal information for the following purposes:

Order Processing and Delivery

To process payments, prepare orders, arrange shipping and provide order confirmations and delivery updates.

Customer Support

To respond to questions, complaints, returns, refund requests and other enquiries.

Account Management

To create, maintain and manage customer accounts.

Fraud Prevention and Security

To protect our customers, Website and business against fraud, unauthorised access and suspicious activity.

Legal and Accounting Obligations

To maintain necessary business records, invoices and tax information.

Marketing Communications

To send promotional emails, product announcements and special offers when permitted by applicable law.

Website Analytics

To understand how visitors use our Website and improve the shopping experience.

Advertising

To display relevant advertisements where you have provided any required consent.

Our legal bases for processing personal data may include:

• Performance of a contract.

• Compliance with legal obligations.

• Legitimate business interests.

• Your consent, where required.

You can withdraw your consent at any time where processing is based on consent.

5. Marketing Communications

Cozy Wing may send you marketing emails about new products, exclusive offers and promotions when you have subscribed or where otherwise permitted by law.

You can unsubscribe at any time by clicking the unsubscribe link included in our marketing emails or contacting customer support.

Even after unsubscribing, you may continue receiving essential communications relating to orders, shipping, refunds and customer service.

We do not sell your personal data to third parties for their own marketing purposes.

6. Who We Share Your Personal Data With

We may share personal information with trusted third-party providers when necessary to operate our business.

These may include:

• E-commerce platform providers: To operate our online store, checkout and customer accounts.

• Payment providers: To process payments and refunds and prevent fraud.

• Shipping companies: To deliver orders and provide tracking information.

• Customer service providers: To handle enquiries and support requests.

• Email service providers: To send order notifications and permitted marketing communications.

• Analytics providers: To understand and improve Website performance.

• Advertising partners: To measure and display advertisements where legally permitted.

• IT and security providers: To maintain and protect our Website and systems.

• Professional advisers: Such as accountants and legal advisers.

• Government authorities: When disclosure is legally required.

We require service providers processing personal data on our behalf to protect that information appropriately.

Some third parties may operate as independent data controllers under their own privacy policies.

7. International Data Transfers

Cozy Wing may use third-party service providers that process personal information in countries outside your country of residence.

Where applicable data protection laws require safeguards for international transfers, we use appropriate legal mechanisms, such as adequacy decisions or standard contractual clauses.

You may contact us for additional information about international data transfers.

8. How Long We Keep Your Personal Data

We retain personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy.

Retention periods depend on the type of information, the purpose for which it was collected and applicable legal requirements.

For example:

• Order and payment records: Retained as necessary for tax, accounting and legal obligations.

• Customer support communications: Retained as necessary to resolve enquiries and disputes.

• Account information: Retained while your account remains active or as otherwise necessary.

• Marketing information: Retained until you unsubscribe or withdraw consent, subject to maintaining necessary suppression records.

• Website analytics data: Retained according to applicable settings and legal requirements.

• Cookies: Retained according to our Cookie Policy.

When personal data is no longer needed, we delete or anonymise it securely.

9. Data Security

At Cozy Wing, protecting your personal information is important.

We use appropriate technical and organisational security measures intended to protect your data against unauthorised access, loss, alteration and misuse.

These measures may include:

• Secure HTTPS connections.

• Secure third-party payment processing.

• Access restrictions for customer information.

• Appropriate security measures for business systems.

• Monitoring and reviewing security practices.

However, no method of internet transmission or electronic storage is completely secure.

We therefore cannot guarantee absolute security.

We encourage customers to use strong passwords and protect their account credentials.

Where legally required, we will notify affected individuals and relevant authorities about personal data breaches.

10. Automated Decision-Making and Profiling

Our payment and fraud prevention providers may use automated systems to identify suspicious transactions.

These systems help protect customers and prevent fraudulent purchases.

We do not intend to make decisions based solely on automated processing that produce legal or similarly significant effects on customers without providing any safeguards required by applicable law.

Where permitted and with any required consent, advertising partners may use limited profiling to display relevant advertisements and measure advertising effectiveness.

11. Cookies and Similar Technologies

Cozy Wing uses cookies and similar technologies to support Website functionality and improve your shopping experience.

Cookies may be used for:

• Shopping cart functionality.

• Secure checkout.

• Remembering customer preferences.

• Website performance and analytics.

• Personalised advertisements where permitted.

Non-essential cookies are used in accordance with applicable consent requirements.

You can manage cookies through your browser settings and any cookie preference controls available on our Website.

For more information, please refer to our Cookie Policy.

12. Your Data Protection Rights

Depending on your location and applicable laws, you may have the following rights:

Right to Access

You can request information about the personal data we hold about you.

Right to Rectification

You can request correction of inaccurate or incomplete personal information.

Right to Erasure

You can request deletion of personal data in certain circumstances.

Right to Restrict Processing

You can request that we restrict the processing of your personal information in certain situations.

Right to Data Portability

You may request a copy of eligible personal data in a structured, commonly used, machine-readable format.

Right to Object

You may object to certain types of processing, including direct marketing.

Right to Withdraw Consent

Where we rely on consent, you may withdraw that consent at any time.

Rights Related to Automated Decisions

You may have rights concerning certain decisions made solely through automated processing.

How to Exercise Your Rights

To submit a data protection request, please contact Cozy Wing at:

Email: [Your customer service email]

Subject: Data Protection Request

We may request additional information to verify your identity before processing your request.

We will respond within the time limits required by applicable law. Under the GDPR, this is generally within one month, subject to permitted extensions.

13. Children's Privacy

Cozy Wing does not knowingly collect personal information from children in violation of applicable data protection laws.

Our Website is intended for customers who are legally permitted to make purchases online.

If you are a parent or guardian and believe a child has provided us with personal information unlawfully, please contact us.

We will investigate and take appropriate action, including deleting information when required.

14. Third-Party Websites and Services

Our Website may contain links to third-party websites, payment services, social media platforms or delivery tracking pages.

These websites operate independently from Cozy Wing.

We are not responsible for their privacy practices, content or security measures.

We recommend reviewing the privacy policies of third-party websites before sharing personal information.

15. Your Responsibilities

We ask customers to provide accurate and up-to-date personal information when placing orders or creating accounts.

Please notify us if your contact or shipping details change.

Customers are responsible for keeping their account credentials confidential.

You should not provide another person's personal information unless you are authorised to do so.

16. Complaints

If you have concerns about how Cozy Wing handles your personal information, please contact our customer support team.

Email: [Your customer service email]

We will review your enquiry and attempt to resolve it appropriately.

Depending on your location, you may also have the right to submit a complaint to your local data protection supervisory authority.

For customers in the European Union, this may be the relevant national data protection authority.

17. Changes to This Privacy Policy

Cozy Wing may update this Privacy Policy to reflect changes in our business operations, Website functionality, legal requirements or privacy practices.

When changes are made, we will update the "Last updated" date at the beginning of this policy.

Significant changes may be communicated through our Website or other appropriate channels.

We encourage customers to review this Privacy Policy periodically.

18. Contact Us

If you have questions about this Privacy Policy, your personal information or your data protection rights, please contact us.

Company Information

Store Name: Cozy Wing

Website: https://cozywing.com

Email: [Your customer service email]

Registered Business Name: [Your registered business name]

Business Registration Number: [Your registration number, if applicable]

VAT Number: [Your VAT number, if applicable]

Business Address: [Your registered business address]

Phone: [Your business phone number, if applicable]

For privacy-related enquiries, please use the subject line "Data Protection Request".

Thank you for trusting Cozy Wing.

Cozy Wing — cozywing.com