Legal Notice
Last updated: 10 November 2026
1. Introduction
This Legal Notice provides important legal and business information regarding Cozy Wing and its official website, https://cozywing.com (the "Website").
It explains the identity of the Website operator, contact information, intellectual property rights, consumer protections and other legal matters related to the operation of our online store.
This Legal Notice should be read together with our:
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Terms of Service
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Privacy Policy
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Cookie Policy
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Shipping Policy
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Refund & Returns Policy
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Payment Policy
By accessing or using the Website, you acknowledge this Legal Notice and agree to comply with applicable laws.
Nothing in this Legal Notice limits or excludes your statutory consumer rights.
2. Website Operator
The Website is operated under the trading name Cozy Wing.
Store Name: Cozy Wing
Official Website: https://cozywing.com
Registered Business Name: [Your registered business name]
Legal Status: [Your business legal structure]
Country of Registration: [Your business registration country]
Business Registration Number: [Your business registration number]
VAT Number: [Your VAT number, if applicable]
Registered Business Address: [Your registered business address]
Customer Support Email: [Your customer service email]
Telephone: [Your business phone number, if applicable]
Customer Service Hours: [Your customer service hours]
Response Time: We aim to respond to customer enquiries as promptly as reasonably possible.
The registered business address is provided for legal and business identification purposes.
Please do not send product returns to the registered business address unless it has been explicitly confirmed as the correct return location.
For product returns, contact our customer support team to obtain the appropriate return instructions.
3. Registration and Tax Information
Cozy Wing operates as an online retail business.
3.1 Business Registration
Our business registration details are:
Registered Business Name: [Your registered business name]
Registration Number: [Your business registration number]
Registration Authority: [Your official business registration authority]
Country of Registration: [Your business registration country]
Customers may verify our company registration through the relevant official business register where applicable.
3.2 VAT and Tax Information
Our VAT identification number, where applicable, is:
VAT Number: [Your VAT number]
Product prices include or display applicable taxes as required by relevant law.
Any mandatory additional charges will be disclosed before completing a purchase.
3.3 Professional Licensing
Where particular products or activities require professional authorisation, licences or regulatory approvals, Cozy Wing will comply with the applicable requirements.
3.4 Trade Associations
Any membership in a professional trade association or participation in a code of conduct will be disclosed where applicable.
4. Contacting Us
Customers can contact Cozy Wing regarding products, orders, payments, deliveries, returns and general enquiries.
Website: https://cozywing.com
Email: [Your customer service email]
Telephone: [Your business phone number, if applicable]
Contact Page: https://cozywing.com/pages/contact
Customer Service Hours: [Your customer service hours]
When contacting our support team about an order, please include:
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Your full name.
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Your order number.
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The email address used during checkout.
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A description of your enquiry.
We aim to respond to enquiries as efficiently as possible.
5. Website Platform and Service Providers
Cozy Wing may use third-party e-commerce platforms and service providers to operate its online store.
These services may include:
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Website hosting.
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Secure checkout.
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Payment processing.
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Order management.
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Customer account services.
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Shipping and delivery coordination.
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Order tracking.
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Email communication.
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Customer support.
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Website analytics.
Where our Website is operated through Shopify, relevant services may be provided through Shopify and its integrated partners.
Third-party providers operate under their applicable contractual terms and privacy policies.
Information about personal data processing is available in our Privacy Policy.
6. Acceptance and Use of the Website
By accessing the Website, you agree to use it lawfully and responsibly.
Customers placing orders must be legally capable of entering into binding purchase contracts.
Individuals under the age of 18 must have appropriate parental or guardian permission where required by applicable law.
You must not:
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Use the Website for unlawful purposes.
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Engage in fraudulent or misleading activities.
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Attempt to access restricted systems.
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Interfere with Website security or performance.
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Introduce viruses, malware or malicious software.
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Collect information through unauthorised automated methods.
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Misrepresent your identity or payment information.
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Violate intellectual property rights.
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Use Website content for unauthorised commercial purposes.
Cozy Wing may restrict access where reasonably necessary to protect customers, business operations or Website security.
7. Intellectual Property Rights
7.1 Ownership
The Cozy Wing brand and original Website content are protected by applicable intellectual property legislation.
Protected materials may include:
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The Cozy Wing name and original branding.
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Logos and graphic designs.
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Original product images.
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Product descriptions and written content.
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Website layout and visual elements.
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Promotional materials.
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Original illustrations.
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Software and Website functionality.
Some materials may be owned by third parties and used under licence or other lawful authorisation.
7.2 Permitted Use
Customers may access and browse the Website for personal, lawful and non-commercial purposes.
You may save or print order-related information for your personal records.
7.3 Restrictions
Without appropriate permission, you may not:
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Copy or reproduce protected Website content.
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Republish original text or photographs.
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Distribute Website content commercially.
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Use Cozy Wing branding to impersonate our business.
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Create unauthorised commercial copies of original materials.
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Remove copyright or trademark notices.
7.4 Third-Party Trademarks
Third-party company names, logos and trademarks remain the property of their respective owners.
Examples may include:
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Visa.
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Mastercard.
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American Express.
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PayPal.
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Apple Pay.
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Google Pay.
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Shop Pay.
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Shopify.
References to these brands are for identification purposes and do not imply an endorsement or partnership beyond the services actually provided.
7.5 Reporting Intellectual Property Concerns
If you believe content on our Website infringes your intellectual property rights, please contact:
Email: [Your customer service email]
Subject: Intellectual Property Notice
Include the relevant Website link, a description of the material and evidence of your rights.
We will review legitimate reports and take appropriate action.
8. Product Information and Accuracy
Cozy Wing aims to provide customers with accurate and clear product information.
We make reasonable efforts to ensure that:
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Product descriptions are accurate.
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Product images reasonably represent the items sold.
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Prices are displayed correctly.
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Product specifications are understandable.
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Availability information is reasonably up to date.
Actual product colours may vary slightly depending on device settings and display characteristics.
Measurements, dimensions and weights may be approximate unless otherwise stated.
If we identify a significant error in product information or pricing before an order is accepted, we will notify the customer and provide appropriate options.
These may include confirming the order with corrected information or cancelling it and receiving a refund.
Nothing in this section limits your rights where goods do not conform to their contractual description.
9. Product Safety and Compliance
Customer safety is important to Cozy Wing.
We aim to ensure that products offered through our Website comply with applicable product safety requirements.
Depending on the products and destinations involved, requirements may cover:
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General product safety.
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Electrical equipment.
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Batteries and charging devices.
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Products intended for food contact.
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Children's products.
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Labelling and safety warnings.
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Other relevant product categories.
Customers should carefully read and follow any instructions, labels and safety information supplied with their products.
If you believe a purchased product is unsafe or defective, stop using it immediately and contact our customer support team.
Email: [Your customer service email]
If a product is subject to a safety alert or recall, we will take appropriate action in accordance with applicable law.
This may include contacting affected customers and arranging repairs, replacements or refunds.
10. Waste, Batteries and Recycling
Cozy Wing encourages customers to dispose of packaging, electrical products and batteries responsibly.
Where applicable:
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Cardboard and paper packaging should be recycled.
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Plastic packaging should be disposed of according to local recycling rules.
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Electrical equipment should be taken to authorised recycling facilities.
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Batteries should be disposed of at designated battery collection points.
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Products containing hazardous components should be handled according to applicable safety requirements.
Please do not dispose of electrical products or batteries in general household waste where prohibited by local law.
Customers should follow the recycling regulations applicable in their location.
11. Prices, Taxes and Payments
11.1 Product Pricing
All product prices are displayed in the currency indicated on the Website and during checkout.
Prices include or display applicable taxes as required by law.
11.2 Shipping Costs
Applicable shipping charges are shown before payment confirmation.
Please refer to our Shipping Policy for delivery information.
11.3 Payment Processing
Payments are handled through secure checkout and supported payment providers.
Available payment methods are displayed during checkout.
Depending on the services enabled, these may include:
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Visa.
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Mastercard.
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American Express.
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PayPal.
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Apple Pay.
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Google Pay.
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Shop Pay.
11.4 Payment Security
Cozy Wing does not directly store customers' complete payment card details.
Payments are processed by payment providers using appropriate security measures.
11.5 Additional Charges
Any mandatory costs that must be disclosed under applicable law will be communicated before the order is completed.
For additional information, please review our Payment Policy.
12. Your Consumer Rights
Customers purchasing from Cozy Wing are entitled to applicable statutory consumer protections.
These rights depend on the customer's location and relevant law.
For customers protected under UK consumer legislation, relevant laws may include:
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Consumer Rights Act 2015.
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Consumer Contracts Regulations 2013.
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Other applicable consumer protection legislation.
12.1 Product Quality
Products must meet applicable legal standards, including requirements relating to satisfactory quality, fitness for purpose and conformity with their description.
12.2 Cancellation Rights
Eligible online purchases generally include a 14-day cancellation period for consumers protected by UK distance-selling legislation.
12.3 Faulty Products
Customers may be entitled to refunds, repairs, replacements or price reductions when products are faulty or do not conform to the purchase contract.
Under UK law, a short-term right to reject faulty goods generally applies during the first 30 days.
Additional statutory remedies may apply afterward.
12.4 Delivery Rights
Where UK consumer law applies, goods must generally be delivered within 30 calendar days unless another delivery period has been agreed.
12.5 Further Information
Full details are provided in our:
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Refund & Returns Policy.
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Shipping Policy.
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Terms of Service.
Nothing in this Legal Notice removes rights that cannot lawfully be excluded.
13. Website Availability and Disclaimer
We aim to keep cozywing.com available, secure and functional.
However, we cannot guarantee uninterrupted access at all times.
Temporary disruptions may occur because of:
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Website maintenance.
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Technical issues.
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Internet service failures.
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Hosting interruptions.
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Security updates.
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Circumstances beyond our reasonable control.
We make reasonable efforts to maintain Website accuracy and security.
Customers are encouraged to use updated browsers, secure internet connections and appropriate device protection.
Nothing in this section excludes liability or consumer rights where doing so would be unlawful.
14. Limitation of Liability
Cozy Wing does not exclude or restrict liability where such exclusions are prohibited by applicable law.
This includes liability for:
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Fraud or fraudulent misrepresentation.
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Death or personal injury caused by negligence.
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Mandatory consumer protection obligations.
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Other liabilities that cannot lawfully be excluded.
Where we breach applicable contractual or legal obligations, we remain responsible for foreseeable losses as required by law.
Unless otherwise expressly agreed, our products are intended for personal and household use.
To the extent legally permitted, we do not accept responsibility for business losses arising from purchases made for commercial purposes.
Circumstances beyond our reasonable control may occasionally affect service delivery.
Your mandatory rights in such circumstances remain protected.
For further details, please review our Terms of Service.
15. Links to Third-Party Websites
Our Website may include links to third-party websites and services.
Examples include:
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Payment service providers.
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Shipping and tracking platforms.
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Social media websites.
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External product information resources.
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Customer support services.
These websites operate independently from Cozy Wing.
We do not control the content, availability or privacy practices of independent third-party websites.
Customers should review the applicable terms and privacy policies before using external services.
Links to external websites do not automatically imply endorsement or partnership.
If you wish to link to our Website for commercial purposes, please contact us for permission where required.
16. Personal Data and Cookies
Cozy Wing respects the privacy of its customers.
We process personal information in accordance with applicable data protection laws, including the GDPR and relevant national legislation where applicable.
Personal information may be collected when customers:
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Visit our Website.
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Create an account.
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Place an order.
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Make a payment.
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Contact customer support.
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Subscribe to marketing communications.
Our Privacy Policy provides details about:
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The personal data we collect.
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Why we process personal information.
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The legal bases for processing.
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How long information is retained.
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Third-party data sharing.
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International data transfers.
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Customer data protection rights.
Our Cookie Policy explains how cookies and similar technologies are used.
Where required, customers can manage consent for non-essential cookies through the relevant cookie preference controls.
For data protection enquiries, please contact:
Email: [Your customer service email]
Subject: Data Protection Request
You may also have the right to submit a complaint to the relevant national data protection authority.
17. Accessibility
Cozy Wing aims to provide a Website that is accessible and usable by as many customers as reasonably possible.
We aim to make our Website easy to navigate and understand.
If you experience difficulties accessing information or using Website features, please contact our customer support team.
We welcome reasonable accessibility feedback and will consider requests for information in alternative formats.
Email: [Your customer service email]
Our team will make reasonable efforts to assist customers who encounter accessibility barriers.
18. Complaints and Dispute Resolution
We want every customer to have a positive shopping experience.
If you have a complaint about an order, product, payment or service, please contact Cozy Wing directly.
Email: [Your customer service email]
Subject: Customer Complaint
Please include:
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Your full name.
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Your order number, where applicable.
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A description of the complaint.
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Relevant supporting information.
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Your preferred resolution.
We aim to acknowledge complaints promptly and provide a substantive response within 14 days.
Our customer support team will review your concerns and work toward an appropriate resolution.
If a dispute cannot be resolved directly, customers may seek assistance from relevant consumer protection authorities or independent dispute resolution organisations.
Any available statutory right to bring legal proceedings remains unaffected.
19. Changes to This Legal Notice
Cozy Wing may update this Legal Notice periodically.
Changes may reflect:
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Updates to applicable legislation.
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Changes in company information.
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Website improvements.
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New services or operational changes.
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Updated consumer protection requirements.
The latest version will be published on https://cozywing.com.
The "Last updated" date at the top of this document indicates when the policy was most recently revised.
We encourage customers to review this notice occasionally.
20. Governing Law and Jurisdiction
This Legal Notice is governed by the laws applicable to the Website operator and relevant contractual relationships.
Country of Business Registration: [Your registration country]
Applicable Governing Law: [Insert applicable governing law]
Where mandatory consumer protection laws apply in the customer's country of residence, those rights remain unaffected.
Any disputes will be handled by the courts or dispute resolution bodies with jurisdiction under applicable law.
Nothing in this section limits rights that cannot legally be waived.
21. Contact Us
For questions about this Legal Notice, company information, orders, consumer rights or other legal matters, please contact Cozy Wing.
Company Information
Store Name: Cozy Wing
Official Website: https://cozywing.com
Registered Business Name: [Your registered business name]
Business Registration Number: [Your business registration number]
VAT Number: [Your VAT number, if applicable]
Registered Business Address: [Your registered business address]
Country of Registration: [Your country of registration]
Email: [Your customer service email]
Phone: [Your business phone number, if applicable]
Customer Service Hours: [Your customer service hours]
We aim to respond to enquiries as promptly as reasonably possible.
For order-related questions, please include your order number.
Thank you for visiting Cozy Wing.
Cozy Wing — Comfort, Quality & Care.